Here are some answers to our most commonly asked questions. If you need additional assistance or have a different question, please contact us.
PRODUCTION + SHIPPING
Each product page has an estimated delivery time displayed for that particular product. This is not a guarantee, but an estimate of the production + shipping time if the order is placed today.
Most of our handcrafted items have a production time of five (5) business days (excludes weekends and holidays). However, some items require more production time.
Once your order is produced, it will be shipped. Transit times vary by location but generally take between two and five (2-5) business days when shipped within the contiguous U.S. This means most items will have a delivery estimate of between seven and ten (7-10) business days after the date the order is placed.
If you need to receive your order faster, some products offer a Rush Production option for an additional cost and expedited shipping options are offered at checkout.
For orders placed on our website, a signature is not required. FedEx may leave the package if no one is home, so we recommend shipping to a place of business or an address where someone will be available to receive it. FedEx does not reimburse for lost or stolen packages once they have been delivered.
We can ship our products Internationally. However, we cannot guarantee International delivery times due to customs. The recipient will be responsible for the additional costs of duties/taxes assessed by the local government upon delivery.
You can track your order's progress from the link in your order confirmation email. You will also receive a separate email with tracking information when your order ships. Think your package is missing? Click here
personalization + Customization
Proofs are only provided for products in which you have uploaded actual artwork or a photo. All other products are “WYSIWYG” (What you see is what you get!). For example, if the last name in the design is all capitals, then no matter how you write the couple’s last name, it too will be in all capitals. If the four-digit anniversary year is requested and the whole wedding date is submitted, only the four-digit anniversary year will be used. This simplifies the process and, hopefully, eliminates any confusion :)
Depending on the design - there may also be an additional charge. Please contact us regarding what you would like to alter and we will provide a quote.
We love to show our work and the great gifts we create with you. If it’s a gift for someone special, don’t worry; we always wait ninety (90) days before sharing any imagery to avoid spoiling any surprises. Places we share include our website, our blog, emails, Pinterest, Facebook, Instagram and occasionally through collaborations with other bloggers. If you do not want your image to be shared, please contact us.
Bigger photos = Better engravings
A high-resolution photo will result in a spectacular photo box. To get the best engraving results, submit the highest quality and largest photo file (in megabytes) you have straight from the camera. Professional engagement or wedding photos are best, but good quality images from your camera will also work well. Smaller photos can still give good results, but as image quality decreases, so does the detail in the engraving. Photos with lots of shadows or darkness tend to not engrave details, just depth of darkness. Photos pulled from social media sites usually do not yield a good result so it is best to try to get the original photo file. For more information, view our blog post about selecting the perfect pic.
Absolutely! - Click here for some great ideas.
Other things to consider would be a toast to the lovely couple, song lyrics, poems, marriage advice, movie quotes, or just heavy sarcasm ;)
Yes, however, some characters do get lost in translation. Not all fonts recognize special characters and automatically omits them. If you are concerned with the messages, please contact us.
No, our fonts do not recognize emojis and automatically omits them. Tips for inside lid messages.
If a gift has been purchased with customization and we are notified the same day the order is placed, we can make the necessary revisions. Once the order is produced, revisions cannot be made and costs to replace the lids are stated below. Lid replacements are only available to orders purchased within the past six months.
If a gift has been purchased and delivered, the cost to replace the lid(s) is half the cost of the gift, plus shipping costs to our workshop. If there is any damage to the gift during return shipping, it will be the responsibility of the shipping vendor to reimburse you and you will need to file a claim with them. Since all boxes are handmade and all lids are hand-fitted, we need to have the box returned for lid replacement. Due to wood grain/color and the engraving process, all lids will need to be replaced (all lids need to come from the same piece of wood). We will email an invoice for payment for lid replacement. Please contact us to start the lid replacement process.
With the uncertainty of the Covid-19 pandemic and its effect on future events, we suggest not including dates/years. Any orders placed after April 1, 2020 with specific customization will adhere to our standard lid replacement process above.
Wine for your wine box
No, the boxes do not come with wine.
Each product page states the bottle size that will fit that product.
Our standard boxes fit most standard 750ml wine and champagne bottles, as well as some liquor bottles. The largest bottle that will fit snugly in our standard wine box compartment is 13” tall x 3-3/4” wide. For example, this will accommodate a bottle of Dom Perignon - anything wider will not fit.
If upgrading the standard one-compartment wine box to a Magnum one-compartment wine box, the Magnum-size will hold one 1.5L wine bottle up to 15-5/8" tall x 4-3/4" wide.
Your wine box will come with the 100% recycled crinkle kraft paper filler and foil lid seals. The foil seals arrive on backing paper and apply like a sticker after you insert your wine. The seals will be located in the top compartment of the wine box - sometimes during shipment they will work their way under the crinkle paper and hide, so look hard. Just a reminder, if you add your own wine, you will not be able to ship it without a license. For details and pics, check out our blog post on how to pack wine in our boxes.
We suggest going to a local winery or wine shop and explain that you would like to buy some wine that will age well for the defined period of time. They should be able to help you select some great wines for the couple’s future anniversary celebrations. You can also view our tips on how to select wine for aging.
ORDERS + PAYMENTS + RETURNS
Yes. We process all payments securely through Shopify and do not store payment information.
Our website is designed to give you the best possible ordering experience. On rare occasions, issues may arise in older browsers, if your cookies are disabled, or if you have an inconsistent internet connection. If you are having trouble, please contact us and we would be happy to help you place your order.
No. Since we never know whom the shipment is going to, we do not include a receipt with any shipments. Your receipt will be emailed to you once your order is placed.
Custom Items: Due to the customization of these products, all sales are final. We stand behind our craftsmanship and if there are any concerns with your purchase, please contact us within ten (10) days of delivery and we will work together to find a solution. Any items that are defective or damaged in transit will be replaced immediately, free of charge. We would request that photos be sent of the damaged package and item for claim purposes.
Standard (Non-custom) Items: If you’re not happy with the item for any reason, you may return the new, unused product for a refund within thirty (30) days of purchase. The return shipping costs will be at your expense. If the item is damaged during return transit, you will need to file a claim with the shipping vendor you used for reimbursement. In order to start the return process, please click here.