Here are some answers to our most commonly asked questions. If you need more help or have a different question, please contact us.
How long will it take to receive my order?
Each product has estimated delivery time information within the delivery time tab on its products page. Most of our handcrafted items will be ready to ship within (5) five business days (excludes weekends and holidays). However, some items require more production time. If you need it faster, Rush Production is available for an additional cost for some products within the products options. The chart below shows examples of Standard and Rush Production.
Once produced, shipping times vary by location. The map below provides estimated transit times for standard FedEx Ground shipping based on your location within the US. Expedited Shipping options are also available at checkout.
Does someone need to be home to sign for the package?
For orders placed on our website, a signature is not required. FedEx may leave the package if no one is home, so we recommend shipping to a place of business or an address where someone will be available to receive it.
If you add a wine package from our wine partner, a signature will be required. For orders that include wine, an adult 21 years of age or older must be available to sign for the package upon delivery. We recommend shipping to a place of business or an address where someone will be available to sign for it. FedEx will not leave a package unattended with wine under any circumstances. We also recommend contacting the recipients to let them know to expect a package that will need to be signed for by someone 21 years of age or over.
Personalization & Customization
Will I get to see a proof?
Proofs are only provided for products in which you have uploaded actual artwork or a photo. All other products are “WYSIWYG” (What you see is what you get). For example, if the last name in the design is all capitals, then no matter how you write the couple’s last name, it too will be in all capitals. If the four-digit anniversary year is requested and the whole wedding date is submitted, only the four-digit anniversary year will be used. If information that is not requested is submitted, it will not be added. This simplifies the process and, hopefully, eliminates any confusion :)
Can I alter one of your designs?
Yes, for an additional charge. Please contact us regarding what you would like to change and we will provide a quote.
I see you show examples of your custom creations — will mine be shared?
We love to show our work and the great gifts we create with you. If it’s a gift for someone special, don’t worry, we always wait 90 days before sharing any imagery to avoid spoiling any surprises. Places we share include our website, our blog, emails, Pinterest, Facebook, Instagram and occasionally through collaborations with other bloggers. If you do not want your image to be shared, please let us know.
What size photo do you recommend for photo boxes?
Bigger photos = Better engravings
A high-resolution photo will result in a spectacular photo box. To get the best engraving results, submit the highest quality and largest photo file (in megabytes) you have straight from the camera. Professional engagement or wedding photos are best, but good quality images from your camera will also work well. Smaller photos can still give good results, but as image quality decreases, so does the detail in the engraving. Photos with lots of shadows or darkness tend to not engrave details, just depth of darkness. Photos pulled from social media sites usually do not yield a good result so it is best to try to get the original photo file. For more information view our blog post about selecting the perfect pic.
I don’t know what to write for my inside lid messages, any suggestions?
Absolutely! Click here for some great ideas. Other things to consider would be a toast to the lovely couple, song lyrics, poems, marriage advice, movie quotes, or just heavy sarcasm ;)
Can I write the inside lid messages in my native language?
Yes, however some characters do get lost in translation. Not all fonts recognize special characters and automatically omits them. If you are concerned with the messages, please contact us.
Can I use emoticons?
No, our fonts do not recognize emoticons and automatically omits them. If you are concerned with the messages, please contact us.
Wine for Your Box
Do the wine boxes come with wine?
No, the boxes do not come with wine. However, as an added convenience, you can purchase a wine box on our website and then purchase a wine package from our wine partner at: addwinetomybox.com. We will package your wine order inside your box and ship it as a complete gift.
Wine must be ordered the same day as the box in order to ship together.
**Wine can only be shipped within the U.S. to the following states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, IA, KS, LA, MD, ME, MI, MN, MO, NC, NE, NM, NY, NV, OH, OR, RI, SC, TN, TX, VA, VT, WA, WV, WI, WY.
Can I add my own wine to a box?
Yes, of course. We all have our own favorites or know what the couple likes. Your wine box will still come with the 100% recycled crinkle kraft paper filler and foil lid seals. The foil seals arrive on backing paper and apply like a sticker after you insert your wine. The seals will be located in the top compartment of the wine box - sometimes during shipment they will work their way under the crinkle paper filler and hide, so look hard. Just a reminder, if you add your own wine, you will not be able to ship it without a license. For details and pics, check out our blog post on how to pack wine in our boxes.
How do I choose wine that will age for future anniversaries?
You can choose a package at our wine partners site addwinetomybox.com, where the packages display a suggested aging. If you live in a state that cannot accept wine shipments, we suggest going to a local winery or wine shop and explain that you would like to buy some wine that will age well for the defined period of time. They should be able to help you select some great wines for the couple’s future anniversary celebrations. You can also view our tips on how to select wine for aging.
What size bottles fit in the wine boxes?
Each wine box list the bottles that will fit within the product details. Our standard boxes fit most standard 750ml wine and champagne bottles, as well as some liquor bottles. The largest bottle that will fit snuggly in our standard wine box is 13” tall x 3-3/4” wide. For example, this will accommodate a bottle of Dom Perignon - anything wider will not fit. Please keep this in mind when selecting your own wine.
Orders, Payments, Returns
Is your website secure?
Yes. We process all payments securely through Stripe. We do not store payment information.
I am having trouble getting the website to work, what should I do?
Our website is designed to give you the best possible ordering experience. On rare occasions issues may arise in older browsers, if your cookies are disabled, or if you have an inconsistent internet connection. If you are having trouble, please contact us and we would be happy to help you place your order.
Will you include a receipt with my order?
No, because we never know whom the shipment is going to, we do not include a receipt with any shipments. Your receipt will be emailed to you once your order is placed.
What is your return policy?
Custom Items: Due to the custom nature of our products, all sales are final. We stand behind our craftsmanship and if there are any concerns with your purchase, please contact us within ten (10) days of delivery and we will work together to find a solution. Any items that are defective or damaged in transit will be replaced immediately, free of charge. We would request that photos be sent of the damaged package and item for claim purposes.
Standard Items: If you’re not happy with the item for any reason, you may return it for a refund within thirty (30) days of purchase. The return shipping costs will be at your expense. In order to be refunded the full purchase price, the item must be returned in new condition. If the item is damaged, used, and/or unsellable, we will 1) give a partial credit depending on the condition and keep the item, or 2) no credit and the item will be returned to you. In order to start the return process, please click here.
Will ordering your products make me the rock star of creative gift giving?
Most definitely YES!
Partnering with Us
Do you have a website or blog related to weddings, wine, or unique gifts and products? If so, join our affiliate program and earn 13% commission on every qualified buyer you send our way… Program Coming Soon!
Wholesaling our handcrafted products is not always viable. However, we have found success with a handful of retailers who appreciate the value of handcrafted, custom products, and transparent, mutually beneficial relationships. Learn More
Handcrafted, personalized gifts that bring joy to your customers and cleverness to your brand. Perfect for: Thank You Gifts, Holiday Gifts, Event Promotions, Business Achievements, or Charitable Causes. Easily customize with your logo or custom artwork. Bulk pricing available! Learn More
Our products lend a handcrafted-hand to great content creation. If you have a segment, blog, gift guide or just would like more information about us, our products or process - please contact us. We are always interested in new opportunities and creating authentic, lasting relationships.