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Unfortunately, sometimes the unexpected happens. Ninety-nine percent of deliveries go smoothly, but if your package is missing here is some information to help you locate it.


If the package is lost or late: Call FedEx first (1-800-463-3339). They will have information about the package's last location and may ask questions regarding the delivery area which we would not know. Sometimes they are able to locate a package when it has been delivered to the wrong address, left with a neighbor or an apartment management office, or when it has been inadvertently scanned as delivered but is still en route. It may take 1-2 business days for FedEx to start and process an inquiry, but it usually takes 3-4 business days for the case to be completed/closed. In our experience, FedEx has been able to locate most packages thought to be missing. 

If the package has been stolen: If a porch pirate has come across your loot and helped themselves, it is theft and you need to file a police report. FedEx has completed their obligation of delivering to the address and we cannot be held responsible for stolen packages.   

Helpful FedEx resources include Delivery Manager and ways to prevent stolen packages.


We ship internationally through the United States Postal Service, but once the package goes through customs it is the responsibility of the recipient’s postal service to deliver the package. We cannot guarantee delivery times due to customs delays and the logistics of delivery in different countries. Also, the recipient will be responsible for the costs of duties/taxes assessed by the local government upon delivery. We do not have the ability to determine what those fees will be.

USPS International address validation is currently supported for CA, GB, AU, DE, FR, NO, ES, SE, IL, and IT only. For additional delivery information, you will need to contact the country of delivery’s local postal service. For additional International tracking info, input your tracking number here.

If you have any questions regarding shipping or need assistance, please contact us.