Standard (Non-custom) Items: If you’re not happy with the item for any reason, you may return the new, unused product for a refund within thirty (30) days of purchase. The return shipping costs will be at your expense. If the item is damaged during return transit, you will need to file a claim with the shipping vendor you used for reimbursement. In order to start the return process, fill out the form above.
Custom Items: Due to the customization of these products, all sales are final. We stand behind our craftsmanship and if there are any concerns with your purchase, please contact us within ten (10) days of delivery and we will work together to find a solution. Any items that are defective or damaged in transit will be replaced immediately, free of charge. We would request that photos be sent of the damaged package and item for claim purposes.