CUSTOM ITEMS: Due to the custom nature of our products, all sales are final. We stand behind our craftsmanship and if there are any concerns with your purchase, please contact us within ten (10) days of delivery and we will work together to find a solution. Any items that are defective or damaged in transit will be replaced immediately, free of charge. We would request that photos be sent of the damaged package and item for claim purposes.
STANDARD (NON-CUSTOM) ITEMS: If you’re not happy with the item for any reason, you may return it for a refund within thirty (30) days of purchase. The return shipping costs will be at your expense. In order to be refunded the full purchase price, the item must be returned in new condition. If the item is damaged, used, and/or unsellable, we will 1) give a partial credit depending on the condition and keep the item, or 2) no credit and the item will be returned to you. In order to start the return process, please email us the order number, reason for return, and the package tracking number to firstname.lastname@example.org.